FAQ
What size should I choose? We recommend referring to our detailed size chart available on each product page, which includes specific measurements (bust, waist, hips, and length) for each size. Sizes may vary slightly by style and fabric, so the size chart for the specific item you’re interested in is the most reliable guide. If you’re between sizes, we suggest checking the product’s fit description (e.g., “slim fit” or “relaxed fit”)—for slim-fit styles, sizing up may be more comfortable, while relaxed-fit styles can often accommodate either size.
Can I change or cancel my order after placing it? We process orders quickly to ensure timely delivery, so changes or cancellations are only possible within 12 hours of placing your order. If you need to modify or cancel your order, please use the relevant self-service option in your order confirmation or follow the guidance provided in our order management section. Once the order has been processed (indicated by a “shipped” status), we cannot make changes or cancellations. In such cases, you may refer to our return policy for options after receiving the items.
What is your return and exchange policy? We accept returns and exchanges for unused, unworn items with original tags and packaging within 30 days of delivery. Items that have been washed, worn, altered, or damaged are not eligible for return. For returns due to product defects or our error (e.g., wrong item, incorrect size), we will cover the return shipping cost and offer a full refund or exchange. For other returns (e.g., change of mind), the return shipping cost is the responsibility of the customer. Refunds will be processed within 5-7 business days after we receive and inspect the returned items, and will be credited to your original payment method.
How long will it take to receive my order? Order processing typically takes 1-3 business days (excluding weekends and holidays). After processing, standard shipping takes 5-10 business days for domestic orders and 10-20 business days for international orders. Express shipping is available for faster delivery, with domestic transit times of 2-4 business days and international transit times of 5-8 business days. Please note that delivery times are estimates and may be affected by factors such as customs delays or weather conditions.
Do I have to pay customs duties or taxes for international orders? Yes, international orders may be subject to customs duties, taxes, or import fees, which are determined by the customs regulations of your country. These fees are not included in the product price or shipping cost and are the sole responsibility of the recipient. We recommend checking with your local customs office before placing an order to understand the potential fees you may incur.
How can I track my order? Once your order is shipped, you will receive an automated email with a tracking number and a link to the tracking page. You can also track your order by logging into your account on our website and navigating to the “Order History” section. If you haven’t received the tracking information within 4 business days of placing your order, please check your spam folder first, as sometimes confirmation emails may be filtered there.
What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital payment methods. All payment transactions are processed through secure, third-party payment processors to ensure the safety of your payment information. We do not store your full payment details on our servers, in line with our privacy policy.
Why is my order delayed? Delays may occur due to several factors, including high order volume during peak seasons (e.g., holidays, sales events), customs processing for international orders, weather disruptions, or carrier issues. If your order exceeds the estimated delivery time, please use your tracking number to check the latest status. If there is no update or you have concerns, please refer to our support resources for further assistance.
How should I care for my clothing to maintain its quality? Care instructions for each item are printed on the inner tag and are also available on the product page. In general, we recommend following the specific washing guidelines (e.g., hand wash, machine wash cold, dry clean only) to preserve the fabric and color. Avoid using harsh detergents or bleach, and hang or lay flat to dry when possible to prevent shrinking or damage.